policies

check in
Please arrive 5-10 minutes prior to your appointment. By arriving early, you will be able to relax and enjoy your experience for the full time allotted just for you. Our staff takes pride in running on schedule. A late arrival impacts their schedule greatly.

cancellation policy
If you must cancel an appointment, we ask that you provide a courteous 24-hour notice. Any appointment of $70 or more requires a credit card for booking. If a Guest cancels with less than the 24-hour notice, their card will be charged for half the service. Please understand that our Staff’s livelihood is greatly impacted by late cancellations or missed appointments.

payment
We accept Cash, Personal Checks, Credit Cards, and Sereni Salon Gift Cards. Please note: We can no longer add gratuities to credit cards.

gratuities
At your discretion, gratuities are graciously accepted by our Staff. If you have enjoyed your shampoo and massage treatment, please remember our Assistants. Please note: We can no longer add gratuities to credit cards.

gift cards
Gift Cards are available in any dollar denominations to ensure the freedom of choice for any Sereni service or product. For your convenience, we offer in-person, phone-in or online purchases. Gift Cards are non-refundable.

children
We love children and they are welcome on the first floor of the salon providing there is a caregiver available and not having a service. Our spa environment on the second floor is not appropriate or safe for children. We thank you for your understanding.

loss of articles/clothing
We regret that we cannot be responsible for loss or damage of personal articles. We offer robes to protect your clothing.

cell phones
Sereni Salon is a relaxing environment. Please respect other salon patrons by silencing your cell phones.

returns & refunds
• All packages and services more than 2 hours long will be secured with a credit card.
• Please provide 48 hours for cancellations.
• Gift Cards are good for services and products only, they can not be exchanged for cash, and are non-refundable.
• Redos on services must be done within two weeks from the original service.
• Prices are subject to change without notice.
• To ensure stylist’s availability we recommend you prebook your next appointment.
• We base our prices on stylist’s experience, education and productivity.
• If you are using Accutane, Retin-A, Differin or Renova, consult with your Esthetician prior to your appointment.
• Two-week return policy on all products purchased at Sereni with the exception of makeup. All makeup sales are final.

privacy policy
Sereni Salon & Wellness Center (aka “Sereni Salon”) will respect and protect your privacy. Please read the following to learn about Sereni Salon’s practices with respect to the collection, use, and disclosure of information collected at Sereni Salon and the SereniSalon.com website.

collection and use of personal information
We will collect personal information about you, such as your name, e-mail address, phone number and mailing address, when you provide it while on the Sereni Salon Website. You may provide this information when you are registering or when you are otherwise communicating with Sereni Salon. Your personal information is only used by Sereni Salon to respond to your requests, and communicate with you about products and services offered by Sereni Salon that may be of interest to you.

We may use third party service providers to help us operate our business and the Sereni Salon website or administer activities on our behalf. We may share your information with these third parties for those limited purposes. Your information will never be sold!

security of your personal information
As your privacy is extremely important to us, we exercise great care in transmitting your information from your computer to our servers. Unfortunately, no transmission of data over the Internet can be guaranteed to be totally secure. Therefore, we cannot guarantee or warrant the security of any information you transmit to us, and you do so at your own risk. As soon as we receive your transmission, we make our best effort to ensure its security on our systems.

links
Sereni Salon websites may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. When you leave Sereni Salon websites, you should read the privacy policies of each website that collects personally identifiable information.
modifications to privacy policy
We continue to review our policies and procedures to assure that they are effective in meeting our commitments to our Merchants. Sereni Salon reserves the right to change this Privacy Statement without notice at any time and from time to time, including as needed to comply with the rules and regulations of the various debit and credit card organizations, or to comply with applicable local, state and federal laws and regulations.

inquiries
If you have a question or comment regarding this Privacy Statement, please contact:

Sereni Salon & Wellness Center
8 Market Street
Hudson, MA 01749