Arrival – Check in at the front desk 5-10 minutes prior to your appointment. Late arrivals impacts other guests and our staff greatly. Late arrivals after 10 minutes may limit the service you are scheduled for. The full value of your scheduled service will be charged.
Cancellation/No Show Policy – If you need to reschedule or cancel an appointment, we ask that you provide a courteous 24-hour notice otherwise, we will charge your credit card for half of that service. Any no-shows will be charged for the full service. All balayage, hair smoothing and color correction services require a credit card for booking.
Payment – We accept Cash, Personal Checks, Credit Cards, and Sereni Salon Gift Cards.
Gratuities – At your discretion, gratuities are graciously accepted by our staff. We ask that gratuities be paid in cash or by using our Tippy terminal for direct deposit to the staff. There is an 8% fee for using Tippy. We no longer apply tips to credit cards using Sereni Salon’s point of sale system.
Guest Satisfaction – If your service does not meet your expectations, please tell us! Call the salon within one week of your service. We would be more than happy to make any adjustments. Your happiness is very important to us. If you are not loving your product purchased, after 2 uses we invite you to return the product within 30 days of purchase.
Gift Cards – Gift Cards are available in any dollar denominations to ensure the freedom of choice for any Sereni service or product. Online gift card purchases are available at serenisalon.com. Gift Cards are non-refundable & cannot be exchanged for cash.
Children – Services for children are full price. Children are expected to be respectful to our stylists as well as other guests.
Personal Articles – We regret that we cannot be responsible for loss or damage of personal articles. We offer robes to protect your clothing during all of our services.
Cell Phones – Sereni Salon is a relaxing environment. Out of respect for other guests please refrain from using your cell phone, with the exception of texting or emergencies.
• Prices are subject to change without notice.
• To ensure stylist’s availability we recommend you pre-book your next appointment.
• We base our prices on stylist’s experience, education and productivity.
• If you are using Accutane, Retin-A, Differin or Renova, consult with your Esthetician prior to your appointment.
Sereni Salon & Wellness Center (aka “Sereni Salon”) will respect and protect your privacy. Please read the following to learn about Sereni Salon’s practices with respect to the collection, use, and disclosure of information collected at Sereni Salon and the SereniSalon.com website.
Collection and use of personal information
We will collect personal information about you, such as your name, e-mail address, phone number and mailing address, when you provide it while on the Sereni Salon Website. You may provide this information when you are registering or when you are otherwise communicating with Sereni Salon. Your personal information is only used by Sereni Salon to respond to your requests, and communicate with you about products and services offered by Sereni Salon that may be of interest to you.
We may use third party service providers to help us operate our business and the Sereni Salon website or administer activities on our behalf. We may share your information with these third parties for those limited purposes. Your information will never be sold!
Security of your personal information
As your privacy is extremely important to us, we exercise great care in transmitting your information from your computer to our servers. Unfortunately, no transmission of data over the Internet can be guaranteed to be totally secure. Therefore, we cannot guarantee or warrant the security of any information you transmit to us, and you do so at your own risk. As soon as we receive your transmission, we make our best effort to ensure its security on our systems.
Sereni Salon websites may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. When you leave Sereni Salon websites, you should read the privacy policies of each website that collects personally identifiable information.
We continue to review our policies and procedures to assure that they are effective in meeting our commitments to our Merchants. Sereni Salon reserves the right to change this Privacy Statement without notice at any time and from time to time, including as needed to comply with the rules and regulations of the various debit and credit card organizations, or to comply with applicable local, state and federal laws and regulations.
If you have a question or comment regarding this Privacy Statement, please contact:
Sereni Salon & Wellness Center
8 Market Street
Hudson, MA 01749